Get the celebrity treatment with world-class service at Grand Hotel Zermatterhof

First opened in 1879, Grand Hotel Zermatterhof is a traditional luxury establishment in a central but peaceful location in Zermatt. It features 3 restaurants, free WiFi access, and the Vita Borni spa area with a spacious pool, a sauna area and treatment Guests are picked up from the train station by the Zermatterhof's either by an electric car or in a blue horse-drawn carriage. The individually furnished rooms and suites offer panoramic views of the mountains. Most rooms even offer views of the Matterhorn. In addition, all rooms feature a kettle with Ronnefeldt tea, a Nespresso coffee machine, complimentary mineral water and soft drinks from the minibar, as well as fresh fruit and wine upon arrival. The Zermatterhof's restaurants include the Alpine Gourmet Prato Borni, which has been awarded 16 GaultMillau points and 1 Michelin star, serving Valais-style cuisine in a sophisticated atmosphere. The Brasserie Lusi offers fine dishes with a French touch, and at the saycheese! Restaurant, guests can enjoy traditional Swiss cheese dishes such as fondue and raclette. Classic afternoon tea is served daily in the Rudenbar and the Stars Bar features live piano music every day. A smoker's lounge is available and open all day. The restaurant terrace, the 2 bars and the hotel garden are suitable for receptions. There are 5 modern, air-conditioned rooms for banquets and conferences for between 5 and 250 people. Grand Hotel Zermatterhof is a member of the “Preferred Hotels & Resorts” and “Swiss Deluxe Hotels”. A ski pass is available at the front desk.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Situated in the real heart of Zermatt, this hotel has an excellent location score of 9.8

    • Want a great night's sleep? This hotel was highly rated for its very comfy beds.

    • Breakfast info

    • Continental, Vegetarian, Vegan, American, Buffet


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
2 single beds
and
1 sofa bed
2 single beds
2 single beds
2 single beds
2 single beds
and
1 sofa bed
Bedroom
2 single beds
Living room
1 sofa bed
1 double bed
2 double beds
1 single bed
2 single beds
2 single beds
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

  • John
    Switzerland Switzerland
    Absolutely Wonderful, Hotel with a Wonderful Team working together to make our stay even more enjoyable!!
  • Zlata
    Switzerland Switzerland
    The hotel is just wonderful. Location right in the center. The staff is very kind, polite, patient. They are very attentive, always ask how are you, if everything is okay. The rooms are clean and comfortable. Cleaning twice a day, in the evening...
  • Francie
    United States United States
    breakfast was great and our carriage ride was wonderful
  • Kee
    Taiwan Taiwan
    The room with the Matterhorn view is exceptional. We can see the golden Matterhorn during sunrise in our terrace, you don't even need to go outside. The atmosphere of the breakfast dining room is great.
  • Navin
    India India
    Great rooms in a superb location. The welcome drink + horse drawn carriage were a nice touch! Staff is super attentive and friendly. The spa facilities (the steam room, ice room, pool and jacuzzi) are also fantastic
  • David
    United Kingdom United Kingdom
    Excellent location, very clean and service is exceptional as you would expect.
  • Salman
    Saudi Arabia Saudi Arabia
    The room was beautiful, well designed and planned. Loved the fact that there was a balcony (ideal if you want to relax and chill) but we couldn't get a view of the Matterhorn from there. The breakfast was good as well, but thee need to be more...
  • Ulrich
    Switzerland Switzerland
    breakfast, room and location are a great plus. Their staff are very friendly and eager to help. I have never seen all senior staff of a hotel so dedicated to the success of the hotel by going above & beyond for customers. As for Sauna, they...
  • David-lior
    Switzerland Switzerland
    Swiss elegance. Large room. Nice terrace. Amazing swimming pool and jacuzzi. Very nice staff and amazing breakfast.
  • Andrew
    United Kingdom United Kingdom
    Having complimentary horse and carriage journey through the town, arranged for the second day, also the free taxi as required to/form hotel. Concierge service at reception was amazing, nothing was a problem. The room and breakfast was excellent...

Hotel surroundings

Restaurants

3 restaurants on site
  • Alpine Gourmet Prato Borni
    • Cuisine
      Local
    • Ambiance
      Traditional • Modern • Romantic
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Saycheese!
    • Cuisine
      Local
    • Ambiance
      Traditional
    • Dietary options
      Vegetarian • Vegan • Gluten-free
  • Brasserie Lusi
    • Cuisine
      French • International • European
    • Dietary options
      Vegetarian • Vegan • Gluten-free

Facilities of Grand Hotel Zermatterhof

Great facilities! Review score, 9

Most popular facilities

  • Indoor swimming pool
  • Spa and wellness centre
  • Free WiFi
  • 3 restaurants
  • Fitness centre
  • Non-smoking rooms
  • Skiing
  • Tea/coffee maker in all rooms
  • Bar

Bathroom

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Bedroom

  • Linen
  • Wardrobe or closet
  • Alarm clock

View

  • City view
  • Mountain view
  • Garden view
  • View

Outdoors

  • Outdoor furniture
  • Sun terrace
  • Terrace
  • Garden

Kitchen

  • Coffee machine
  • Electric kettle
  • Refrigerator

Room Amenities

  • Socket near the bed

Ski

  • Ski pass vendor
  • Ski school
    Additional charge
  • Ski storage

Pets
Pets are allowed. Charges may be applicable.

Activities

  • Bicycle rental
    Additional charge
  • Temporary art galleries
  • Cycling
    Off-site
  • Hiking
  • Games room
  • Skiing
    Off-site
  • Golf course (within 3 km)
    Additional charge
  • Tennis court
    Additional chargeOff-site

Living Area

  • Seating Area
  • Desk

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Coffee house on site
  • Fruits
  • Wine/champagne
    Additional charge
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
  • Tea/Coffee maker

Internet
WiFi is available in all areas and is free of charge.

Parking
No parking available.

Reception services

  • Concierge service
  • ATM/cash machine on site
  • Luggage storage
  • Currency exchange
  • 24-hour front desk

Entertainment and family services

  • Indoor play area
  • Board games/puzzles
  • Babysitting/child services
    Additional charge

Cleaning services

  • Daily housekeeping
  • Trouser press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business facilities

  • Fax/photocopying
    Additional charge
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • CCTV outside property
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safety deposit box

General

  • Shuttle service
  • Pet bowls
  • Pet basket
  • Carbon monoxide detector
  • Designated smoking area
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Soundproofing
  • Packed lunches
  • Soundproof rooms
  • Lift
  • Pants press
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service

Indoor swimming pool
Free!

  • Open all year
  • Pool with view
  • Heated pool
  • Pool/beach towels
  • Sun loungers or beach chairs

Wellness

  • Fitness/spa locker rooms
  • Fitness
  • Massage chair
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Pedicure
  • Manicure
  • Waxing services
  • Beauty Services
  • Sun loungers or beach chairs
  • Hammam
  • Hot tub/Jacuzzi
  • Massage
    Additional charge
  • Spa and wellness centre
  • Fitness centre
  • Sauna

Languages spoken

  • German
  • English
  • French

House rules

Grand Hotel Zermatterhof takes special requests - add in the next step!
Check-in
From 15:00
You'll need to let the property know in advance what time you'll arrive.
Check-out
Until 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Extra bed upon request
Free
Cot upon request
Free
3 - 8 years
Extra bed upon request
Free
9 - 12 years
Extra bed upon request
CHF 140 per child, per night
13+ years
Extra bed upon request
CHF 200 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are allowed. Charges may be applicable.
Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
Accepted payment methods
American ExpressVisaMastercardDiners ClubJCBMaestroUnionPay credit cardCash

The fine print

Need-to-know information for guests at this property

Please note that Zermatt is a car-free village. Guests can park their car in Täsch (garage parking) and continue to Zermatt by train or taxi.

Please inform Grand Hotel Zermatterhof in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

FAQs about Grand Hotel Zermatterhof