Full payment is required within 24 hours upon booking. The property will contact you after you book to provide instructions. Guests are required to present the credit card used to make the reservation, upon arrival. The property reserves the right to request for full payment or cancel the booking, should the guest fail to do so. The property is located in a building with no elevator. From 28 February 2022, Heritage Collection on Chinatown will be activating its mobile self check-in process! Here are some important information to note before you book: -All staying guests must have a valid credit/debit card to be issued a mobile key. -A valid passport is required to complete your pre-arrival registration form and for verification upon check-in. -Complete check in process will be shared via email upon completing your booking. The property only accepts Passport ID as a valid identification upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This is a non-smoking premise. A fine of SGD1000 will be imposed on the guest should the guest be found smoking. The Management reserves the right to forfeit the full deposit and impose eviction and/or charge on the credit/debit card provided. We highly recommend that your own suitable travel insurance is in place at the time of booking.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。

请您提前告知Heritage Collection on Chinatown - Mobile App Check-In您的预计抵达时间。您可以在预订时在“特殊要求”栏内注明，也可以直接联系住宿，订单确认信中附有联系方式。

该住宿不允许举办男性聚会、女性聚会或类似的聚会。

该住宿位于闹市，客人可能会受到噪音影响。

由于新冠肺炎（COVID-19）疫情，该住宿已缩短前台和客房服务的时间。

到店时需支付损毁押金：S$ 200。 该押金将通过信用卡收取。 退房后7天内此押金将返还给你。 住宿场所经检查如无任何损坏，此押金将通过信用卡全额返还。