1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Las Vegas, Nevada
Positive section of review
I liked that the hotel was quiet, clean and was at a high standard overall. It is apart from other hotels, but within a 10-15 mins walking distance from the other famous hotels. (I stayed at this hotel, because it was within walking distance for me to go to the meeting point to join a day trip to the Grand Canyon, as I had booked my trip at short notice .
Negative section of review
The resort fee charge. The higher charge for Saturday. I did not eat at the hotel, as it was too expensive. I found check-in was busy and slow on Friday evening, but the check-in staff were efficient and professional.
Seattle, Washington State
Positive section of review
Friendly staff, very accommodating with early check in amd luggage storage at check out. Good location, all attractions very walkable or to public transport. Great to get a comp drink on arrival. Room/hotel very clean and tidy and bed comfortable.
Negative section of review
Although we had no problems at all, had to be aware of who was around when walking around, particularly at night. Nothing to do with the Hotel 5 as felt very safe and secure there, just who was about on the streets and alley ways.
SeaTac, Washington State
Positive section of review
Rooms are spacious, clean and well appointed. Beds are very comfortable and offered a good night's sleep. Excellent water pressure in the bathroom.
Negative section of review
No negatives about this property.
Dubuque, Iowa
Positive section of review
Breakfast was adequate, pool and outside entertainment area was great, bar staff very friendly
Negative section of review
Dirty carpark, dirty hallways and stairs a disgrace. We had to request fresh towels and linen twice on day 4 and 5 as the room was never serviced
Chicago, Illinois
Positive section of review
Lovely hotel, good location, everything you need close by. Rooms are big and clean
Negative section of review
Breakfast could be a little bit better
Hayward, California
Positive section of review
Keyless entry Spacious property
Negative section of review
Neighbors had parked in front of entrance so took 5 mins to figure out who had done that - and then ask them to remove. [Not the host's fault]
Palo Alto, California
Positive section of review
Location is good.
Negative section of review
The carpet feels sticky, the shower track is not clean.
New York, New York State
Positive section of review
Great location.
Negative section of review
Both hotel rooms (the one we were originally given and then the one that we were allowed to move to) were very dusty on the windowsills and some of the snack trays had a lot of dust in them… so much so that I actually got some wet tissue and went around the room to take all the dust away… Not something you should have to do as a paying customer on holiday. I also requested a certain view as messaged prior to my visit and confirmed with pictures… The hotel room we were given was not this room.
Newark, New Jersey
Positive section of review
Excellent Host
Philadelphia, Pennsylvania
Positive section of review
Convenience.
Negative section of review
Windaws need cleaning.